DWP enters legal agreement to improve services for deaf customers

The Department for Work and Pensions (DWP) has entered a legally binding agreement with the Equality and Human Rights Commission (EHRC) to improve support for deaf customers accessing its services by telephone.

Two advisers raised a complaint with the EHRC on behalf of four hearing-impaired people who needed to use the telephone service with a British Sign Language interpreter to help them decide whether or not to apply for a home loan.

Read on, via deafcouncil.org  – https://www.deafcouncil.org.uk/2020/08/20/dwp-enters-legal-agreement-improve-services-deaf-customers/