“Susan is well prepared. She contacts venues ahead of time to ask about the assistive listening systems in place and visits the venue in advance to test the available system before the show. Yet in recent months, she has only had two problem-free visits to a theatre out of 12 performances attended.”

Why is a visit to the theatre still such an anti-climax for hearing instrument users? BIHIMA’s Liz Pusey asked a challenged audience what the experience is and where it might go in the next act.